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In order to make a return you
must contact customer service to receive a return authorization number.
In order to return a product for full refund, the product must be
returned in the original packaging unopened. Products that have been
opened are not refundable. All downriggers, Ace Line Haulers,
electronics, shrimp pots and crab pots cannot be returned for a refund.
Broken fishing rods must be sent to the manufacture.
How do I return an item
to John's Sporting Goods?
1. The return
must be made within 30 days of receipt. Enclose your original
receipt and indicate the reason you are returning it. This
information helps us to prevent any future disappointments. The
product cannot be used. Return applies only to new items without
any use.
2. Upon receipt and
inspection of the product, credit will be processed against the
credit card used for the purchase. If you paid by money order, we
will mail you a refund. Please allow 14 days after our receipt for
processing your credit or mailing your refund.
All return shipping fees will be paid by the purchaser (This
includes exchanges).
Returned items are
subject to a 15% restocking fee plus any shipping fees that were
incurred by John's Sporting Goods.
Damaged products?
If you receive a product that
was damaged in shipping, please contact customer service.
Customer Service:
Phone: (425) 259-3056
Email:
customerservice@johnssportinggoods.com
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